Terms and Conditions
As a small online business we hold some data relating to yourself .
we legally have to tell you what this data is used for.
We use your data to complete orders or to contact you in the event of a problem, we do not and will not sell any info to a third party.
All data is kept safe on a secure laptop at Venomous Visions with access by 2 people
Tony Webb and Mhairi Gall
No card or paypal details are saved by us and only names, email address and delivery address can be accessed by us,
if you would like this information deleted please get in contact via the website or email
Sincerely, Venomous Visions.
Dear Customers, please read these Terms & Conditions carefully. By using our site and ordering goods from our shop you agree to Terms & Conditions as shown below and to be bound by them.
All of Terms & Conditions have been put in place to protect the interests of our Customers and provide the best service possible. Terms & conditions are designed to be fair and clear to both us and our Customers
Terms & Conditions are subject to Common Law (English Law) and the proper jurisdiction of the Courts of England and Wales.
We try to guarantee your total satisfaction. This does not affect your statutory right as a consumer.
You verify PayPal account or a valid credit card with full authority to use it, to submit payment
You can find selection of our goods in the livestock section and other sections. You can examine the photos, names, prices and the info about animals and goods there.
Please remember that images are for illustration purposes only, animals or products may vary.
When you place an order with us, you make an offer to buy goods. We will always send you an e-mail to confirm that we have received your order so remember to always leave you e-mail address.
All payments are in advance.
Once you have decided what you want to buy, you can pay through the PayPal (which accept all the major credit and debit cards i.e. Visa, MasterCard, American Express, Delta, Solo or by debit or credit card.
Please remember that our displayed prices do not include postage & packaging if necessary.
Some of our goods may include VAT (value-added tax charged on most goods and services within the EU) in the displayed price.
As a Customer of our shop you can be rest assured that your transaction will be covered by multiple security features and encryption.
You will always be provided with a receipt or invoice of your order which you should retain for your records. We will send you an order confirmation e-mail including delivery-arrival information.
we can only ship within the EU (excluding France)
For the details of our delivery options please visit ‘DELIVERY’
We currently use the following carriers to deliver: Royal Mail (Royal Mail Holdings plc).
We cannot be held liable for actions of the carrier. In case of delivery damaged email us immediately.
All orders received will be processed on the following working day. Our working days are Monday to Thursday. We do not deliver or process orders on bank weekends or holidays. Delivery days exclude weekends.
Please be advised that we add the postage & packaging (according to the actual price list of the used carrier) to your final order.
Returns & Refunds Policy
We guarantee live arrival of an ordered animal within the UK only. Due to the length of time our courier takes to ship to countries in Europe,we cannot guarantee live arrival outside of the UK, therefore any orders going to Europe are at the buyers the buyers own risk. We must be notified of any death on arrival cases immediately, i.e. within 24hours. Please email us: enclosing a colour photo of any death on arrival to claim
a refund. We do not hesitate to send a replacement animal or to refund.
Our Returns & Refunds Policy does not affect your statutory rights. Any refunds will be made within 30[thirty] days from notification to us and in accordance with our Terms & Conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
If your item is not in stock, you will always be contacted with the option to cancel your order immediately and receive a full refund if you would rather not wait for the order to be fulfilled.
In the unlikely case of an animal bought from us arriving dead please e-mail us immediately including a clear colour photograph of the specimen. We guarantee that all animals bought from us will be alive and healthy for the first 24 hours after it has been delivered to you if you live in the UK only. All shipments to Europe are at the buyers own risk.
In case of problems with other products bought from us please refer to the proper manufacturer warranty.
Any complaints will always be dealt with and acknowledged within 3[three] working days. All complaints are handled fairly, confidentially and effectively within 30[thirty] days.